Increasing the investment in the dealer management system and updating from paper documents to automation are driving the market for dealer management systems. High demand for inventory management, sales tracking, and technological advancement with Artificial Intelligent and data analytics will increase the market growth in the expected forecasted period.

#Customer #experience management can be defined as a process by which a company tracks the communication between consumers and organizations. This process takes place throughout a certain consumer #lifecycle. The organization has a customer experience management process to meet consumer necessities and loyalty. Technological advancements in cloud and big data analytics to manage, #design, and improve end-to-end consumer experience processes are likely to drive the market over the forecast period.